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Terms & Conditions

Version: 1.0. Issue date: 01/09/2021


I guarantee my commitment to and care for your evolution, growth and development

If you are committed to reflect upon and learn about yourself,  lean in to small experiments, ask for help and consistently show up for yourself, following through on decisions made, you will grow and evolve.


All sales are considered final five days from date of first payment being received. Should you request a refund on or before five days from the date of sale, you will supply written notice of said request by email to

All cancellations and refunds must be authorised by Susan Coughlan.


Written reasons for cancellation should accompany your written notice of cancellation. Your name and email address must be contained within your written notice of cancellation.

There will be no consideration or authorisation for a refund without meeting all cancellation requirements and conditions outlined above. Upon approval of your refund request, any payments made under this contract of sale will be refunded within ten business days.

Reasonable expenses will be charged for face-to-face coaching requested and arranged anywhere other than at Susan’s home address. These will be agreed and paid for in advance. Mileage is charged at 45c per km for distances over 3km . No additional charges are made for coaching via Zoom/Teams/FaceTime etc.